Our commercial collection operation has been established on the premise of having long term business relationships. One sales representative initiates the relationship by marketing our services. This professional is equipped to deliver information to you on the global collection process. One collection representative is assigned to each client. That specialized professional will make demand on your claim from inception to its successful completion. This team approach allows information to be delivered efficiently and effectively to the decision makers.

We believe that by having the same collection professional working your claim from the start to finish allows for continuity between the creditor, debtor, agency and counsel. Ultimately the creditor will build trust with our professionals as collections are made, instructions are followed and exposure is reduced.

Collection Process

Our collection professionals will start on your claim immediately. Advanced automated data systems and software allow for a seamless integration when claims are received. The collector will establish contact with your customer to place demand for payment. After a standard acknowledgement of your claim is received, a full detailed individually dictated report is sent to you by our collector. This information gives the credit professional a "snap shot" of the collection claim and insight on collectability. It is received 15 days from inception. We utilize a 4-letter demand series over a 30 day period. If the claim requires further efforts such as legal counsel, then our collection professional will tap our network and facilitate your need. The process is always confirmed in writing to our clients. No cost or fees are expended without your expressed authorization.

Legal Network

We only utilize law firms that are established, industry specific, through bonding representatives associated in the commercial collection field. This recognized group has the highest standards of excellence in the collection industry. All claims sent to counsel are bonded so as to protect the creditor. We comply with all federal, state and local debt collection practices and laws. We will not incur cost or fees without your expressed authorization. All correspondence received from these law firms are forwarded to our clients. The collection agency professional assigned to your claim works in tandem with the legal representative.

Dun & Bradstreet

Upon written request we will report commercial debtors. Potential debtors to be reported are reviewed on an individual basis to protect both our agency and our clients from claims and potential litigation. We reserve the right to withhold reporting.

Remittance

Remittance on collections are sent approximately 21 days after they are received. Weekly check runs insure that all funds are released to our clients in one of the industry's shortest timespans: 21 days.

Your Customers

Your customers are as important to us as they are to you. Your company's needs will dictate the level of collection demand required. We customize our demand level to your instructions. One size does not fit all. United Commercial Collections works for you, the credit grantor, and that means we follow your instructions. All demands comply with FDCPA and are monitored by our collection managers. Our services can become an extension of your collection arm, and we are ready to work for you and your colleagues.